At Wisterias CMS your privacy matters to us.
This Privacy Policy describes how we manage and protect your personal information when you use our Mobile Care App.
Please read this carefully to understand your rights and how we work to keep your data safe.
1. Who We Are
We are Wisterias Care Software Ltd, a UK-registered care technology provider supporting care organisations with innovative digital tools.
We are a Data Controller under UK data protection law.
2. Our Services
Through the App, care workers (“Users”) access and update care records for individuals (“Service Users”) they support.
Care managers oversee permissions and manage accounts through our associated Care Office platform.
3. What Personal Data We Collect
When you use the App, we may collect:
• Your name, and contact details (such as email address)
• Work details (such as role and organisation)
• Service User information (health details, daily notes, incident records)
• Photos and location information (only when features require it)
• IP address
Some of this information is entered manually; some is collected automatically to support app functionality.
4. Why and How We Use Your Information
We use your data to:
• Create and manage user profiles
• Allow carers to view and update Service User records
• Deliver app services securely and effectively
• Improve functionality through feedback and usage data
• Send necessary service updates (such as maintenance notifications)
• Respond to your enquiries and support requests
You may also receive occasional service updates or notifications via the App.
5. Device Access and Permissions
Certain features may ask for access to your mobile device, such as:
• Camera access for uploading service user photos or scanning barcodes
• Location services to record care visit locations (if enabled)
You can control these permissions anytime through your device settings.
6. Sharing Your Data
We only share personal data when necessary and under strict safeguards:
• With your care organisation (managers, supervisors)
• With secure third-party providers who support our services (e.g., cloud hosting)
• If legally required by regulatory authorities or government bodies
• During business restructuring (e.g., merger or acquisition)
We never sell your personal information to outside marketing companies.
7. Protecting Your Data
We take data security seriously and use:
• Encrypted databases and SSL-secured communications
• Regular monitoring and technical safeguards
• Hosting within the UK and European Economic Area (EEA) with secure providers like Amazon Web Services
Data is retained only for as long as needed for your care organisation’s purposes and compliance needs.
8. Your Rights
You have the right to:
• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Request deletion where applicable
• Restrict or object to certain processing
• Move your data to another provider (“data portability”)
To exercise these rights, contact info@wisterias.co.uk.
9. Communications and Marketing
We may occasionally contact you about service improvements or updates to the App.
You can update your communication preferences or unsubscribe at any time through the App settings or by emailing info@Witerias.co.uk
10. Location Services and Use
If you enable location sharing, the App may collect real-time data to support visit records or service auditing.
You can turn this feature off via your device settings at any time.
11. App Updates and System Changes
Our App may require updates from time to time to improve performance or comply with app store requirements.
We recommend keeping your app updated to enjoy the best and most secure experience.
12. Policy Changes
We may update this Privacy Policy to reflect changes in regulations, technology, or our services.
Major updates will be communicated through the App or by email, where possible.
13. Contact Us
If you have any questions about this Privacy Policy or your personal data, you can contact:
Wisterias CMS
International House, 61 Mosley Street, Manchester, England, M2 3HZ
info@wisterias.co.uk
