Wisterias CMS - Website Privacy Policy

1. Introduction

At Wisterias Care Software LTD safeguarding your personal information is extremely important to us. We are committed to protecting and respecting your privacy when you visit our website, www.wisterias.co.uk (“our site”). This Policy explains how we collect, use, and manage your personal data, and your rights regarding that information.
By continuing to use our site, you agree to the practices outlined in this Privacy Policy. If you disagree, please do not continue using our site.

2. Who We Are
Our site is operated by Wisterias Care Software LTD a company registered in England and Wales.
For any questions related to privacy or this policy, you can reach our Data Protection Officer at:
info@wisterias.co.uk

3. What This Policy Covers
This Privacy Policy applies only to your interactions with our site. Our site may contain links to other external sites. We do not control these third-party websites and suggest reviewing their own privacy policies.

4. Your Privacy Rights
You have the right to:
• Be informed about how we collect and use your data.
• Access any personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data.
• Limit or object to the use of your data.
• Request data portability.
If you believe your rights have been breached, you can complain to the Information Commissioner’s Office (ICO).

5. Information We May Collect
Depending on how you use our site, we may collect:
• Name, contact details (email, phone)
• Demographic details (postcode, preferences)
• IP address, browser and device details
• Browsing activity on our site

6. How We Use Your Information
We use your data to:
• Manage your account
• Provide access to our site and services
• Improve your experience on our site
• Handle customer service communications
• Send service updates or marketing (if consented)
• Analyse and improve website performance
We will never sell your data to third parties.

7. Data Security and Retention
We take strong steps to protect your personal data, including SSL encryption. We retain your information only for as long as necessary, usually up to 6 months after your last activity unless longer retention is required by law.

8. Sharing Your Data
We may share your data with:
• Service providers
• Legal authorities, if required
• Prospective buyers if our business changes ownership
All partners must treat your data securely and in line with the law.

9. Managing Your Data Choices
You can:
• Opt-out of marketing communications
• Manage cookie settings through your browser
You are not obliged to provide personal data, but some services may not function without it.

10. How to Access Your Information
You have the right to access the data we hold about you. To make a request, email us at info@wisterias.co.uk. No fee is charged for such requests.

11. Use of Cookies
Our site uses cookies to enhance your browsing experience. By continuing to browse, you consent to our cookie usage. You can manage cookies through your browser settings.
For more detail, please refer to our Cookie Policy.

12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and your continued use of the site will be deemed acceptance of the updated terms.

13. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at:
info@wisterias.co.uk